I have received a damaged package

Shisha-World Updated by Shisha-World

We apologise very much if you have received a damaged parcel.

Are the ordered items undamaged?

If only the package is damaged and you want to return something, you can simply use the packaging of your choice for the return shipment. Send your return to the following address:

Emtrada GmbH
Fahrenheitstr. 5
86899 Landsberg

Is an item damaged during shipping or missing?

  1. Contact us via kundenservice@shisha-world.com
  2. Send us a photo showing the damage.
  3. Always include your order number so that we can help you as quickly as possible.

How did we do?

What delivery options are available?

Delivery to a packing station