Change or cancel order
Updated
by Shisha-World
A completed order cannot be changed. However, as long as the order is not ready for dispatch, you can cancel it and reorder if necessary.
The order could no longer be cancelled?
If your address has changed and your package cannot be delivered, it will be returned to us as a return and you will be refunded the purchase price.
Your order was cancelled unintentionally?
We are sorry about that. It may happen that an item is sold out but is still displayed as available in the shop. In very rare cases, the system will cancel the order. The purchase amount will automatically be credited to your account within the next few days.
You want to change the delivery address?
Once you have ordered, the delivery and billing address for the order cannot be changed. In this case, please cancel the order and order again to the new address.
Can I change my payment method afterwards?
Unfortunately, it is not possible to change your payment method afterwards. To enable us to process your order as quickly as possible, we immediately pass on all information about the payment method to our logistics department. Nothing can be changed here afterwards.
